At Comee.MY, we strive to provide you with high-quality hair accessories. We understand that occasionally, you may need to return an item or request a refund. Please read our Return and Refund Policy carefully to understand the guidelines and procedures.
Eligibility for Returns and Refunds:
We accept returns and provide refunds only for defective or damaged items.
Returns and refunds are applicable within 7 working days from the date of purchase.
To be eligible for a return and refund, you must provide proof of purchase, such as the order number or receipt.
Non-Eligibility for Returns and Refunds:
Due to personal hygiene reasons, we do not accept returns or refunds for hair accessories once they have been sold, unless they are defective or damaged.
We do not offer exchanges for different designs or colors once the item has been purchased.
Defective or Damaged Items:
If you receive a defective or damaged item, please contact our customer service within 7 days of receiving the product.
To process your return and refund, we may require you to provide detailed information and supporting evidence, such as photographs, showcasing the defect or damage.
We reserve the right to assess the condition of the returned item to determine its eligibility for a refund.
Return Process:
Prior to returning the item, you must contact our customer service team to initiate the return and refund process.
We will provide you with instructions on how to return the item, including the return address and any necessary shipping instructions.
You are responsible for the shipping costs associated with returning the item unless the return is due to our error or a defective/damaged item.
Return order only applicable for wrong order send, and kindly send the parcel back to the following address:
Send to: Yeow Poh Qin
Address: No. 62, jalan Jato, Pekan Kuala Sg Buloh, 45800 Jeram, Selangor.
Contact No.: 018-2970157
Refund Process:
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved, we will initiate a refund to your original method of payment within 21 working days.
The refunded amount will exclude any shipping or handling charges unless the return is due to our error or a defective/damaged item.
Contact Us:
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at hello.comee10@gmail.com.
Please note that this policy applies only to online purchases made through our website. For any purchases made through other channels, please refer to the respective seller's return and refund policy.
This Return and Refund Policy is subject to change without prior notice. It is your responsibility to review and understand the policy before making any purchases.