Frequently Asked Questions (FAQ)
Shipping:
Q: What are your shipping options?
A: We offer standard shipping: POS LAJU MALAYSIA
Q: How long does it take for my order to be shipped?
A: We strive to process and ship orders within 1-3 working days. Once shipped, the delivery time will depend on the shipping service and your location.
Q: Do you offer international shipping?
A: No, currently we do not offer international shipping at the moment.
Q: What are the shipping costs?
A: Shipping costs vary based on the destination, weight of the package, and the shipping method selected. The shipping charges will be calculated and displayed during the checkout process.
Q: Can I track my order?
A: Yes, we provide tracking information for all orders. Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package.
Product Knowledge:
Q: What materials are your hair accessories made of?
A: Our hair accessories are made from a variety of materials, including metal, plastic, fabric, and embellishments like beads or crystals. The specific materials for each product are mentioned in the product descriptions.
Q: Are your hair accessories suitable for all hair types?
A: Our hair accessories are designed to be versatile and suitable for various hair types, including straight, wavy, curly, and textured hair.
Q: Can I use your hair accessories on wet hair?
A: It is generally recommended to use hair accessories on dry or slightly damp hair for optimal hold and durability. Using them on excessively wet hair may affect their performance.
Q: Are the colors of the products accurate in the product images?
A: We take great care to showcase our products as accurately as possible. Our product images are taken under controlled lighting conditions to ensure accurate representation. However, some photos may be edited using an iPhone filter or different lighting to enhance visual appeal. Rest assured, we always aim to provide the closest representation of the actual colors to give you a clear idea of the product's appearance. We encourage customers to consider slight variations in shades due to individual monitor settings and lighting conditions when viewing our photos.
Q: Do you offer custom or personalized hair accessories?
A: At this time, we do not offer custom or personalized hair accessories. We offer a wide range of pre-designed options for you to choose from.
Return and Refund Policy:
Q: What is your return policy?
A: We accept returns within 7 days of purchase for defective or damaged items only. Please refer to our Return and Refund Policy for detailed information on the eligibility and process.
Q: Can I return or exchange a hair accessory if I change my mind?
A: Due to personal hygiene reasons, we do not accept returns or exchanges for hair accessories once they have been sold unless they are defective or damaged.
Q: How do I request a return or refund?
A: To request a return or refund for a defective or damaged item, please contact our customer support within 7 working days of receiving the product. Our team will guide you through the process.
Q: Do I have to pay for return shipping?
A: Unless the return is due to our error or a defective/damaged item, you will be responsible for covering the return shipping costs.
Q: How long does it take to process a refund?
A: Once we receive and inspect the returned item, we aim to process the refund within 21 working days. The refunded amount will be credited to the bank account we request from you.
Terms and Conditions:
Q: What are your terms and conditions?
A: Our terms and conditions outline the rules and guidelines for using our website, making purchases, and interacting with our services. You can find our detailed terms and conditions on our website.
Q: Are there any age restrictions for purchasing hair accessories?
A: Our hair accessories are suitable for individuals of all ages. However, we recommend adult supervision for young children when using or handling small accessories to prevent any potential hazards.
Q: What is your privacy policy?
A: We are committed to protecting your privacy. Our privacy policy outlines how we collect, use, and safeguard your personal information. You can find our detailed privacy policy on our website.
Q: What payment methods do you accept?
A: We accept bank deposit only, you may ge the full details upon check out.
Q: Do you offer any warranties for your products?
A: No, we do not provide warranties for the hair accessories.
This FAQ is subject to change without prior notice. It is your responsibility to review and understand the policy before making any purchases.